We have award winning products! Unbeatable service! And now the best price so we can beat this recession together. Moss Replacement Windows promises to beat any advertised or professionally quoted price on ALL comparable brands and models of vinyl replacement windows and doors

Going on 14 years of business, Moss continues to stand behind the belief that no one offers the same quality products, professional grade service and installation, and industry topping warranties at the same price.
If another reputable company provides you with a written estimate that is less than that of Moss Replacement Windows for identical/comparable products and services, show us the estimate and we will happily beat it. We will not lose a customer over price!

Price Beating Guarantee Policy
Our Price Beating Guarantee is good on all installed products and services. The price beating applies to products installed by a licensed contractor only and the signed estimate must be for the same quality, quantity, installation, and warranty. We will beat the price when the products included in the estimate are the same brand and series or comparable and include the same installation and additional services.

We reserve the right to verify another company’s product availability and price before issuing a better price. We also reserve the right to limit price beating to companies that are licensed, authorized resellers for the brands in question. Our lowest price will be determined after all discounts and rebates have been applied. Any and all insurance related work does not qualify for the better price beating guarantee.
If you have written price quote lower than Moss Replacement Window’s quote that you feel qualifies for a price beating under the above mentioned guidelines,
please call 760-931-7688 or email: mike@mossreplacementwindows.com.
We require a copy of the full quotation, along with an expiration date. Our Price Beating Guarantee expires 30 days from the estimate date.

WESTLAKE VILLAGE, Calif. July 7, 2011/PRNewswire/ Now in its fifth year, the study measures satisfaction among customers who purchased new windows or patio doors based on performance in six factors (listed in order of importance): ordering and delivery; operational performance and durability; price; appearance and design features; warranty; and repair/replacement. Customers may have installed the windows or patio doors themselves or with help from family and friends; hired an independent contractor, handyman or remodeler; used an installation service provided by a home improvement retailer; or used an installation service recommended or provided by the product manufacturer.

The study finds that the importance customers place on weather tightness of windows and patio doors has increased from 2010, and that the proportion of customers who indicate they purchased Energy Star-qualified windows averages 95 percent, demonstrating the strong awareness of that program in the minds of consumers and customers alike. In addition to having high levels of importance and awareness among consumers, energy-efficient window features and technologies help raise customer satisfaction levels.

Overall satisfaction with windows and patio doors averages 786 on a 1,000-point scale in 2011. However, various energy-efficient window types have considerably higher levels of satisfaction: triple-pane glass (816, on average); glass-filled panels (806); low emissivity glass (791); and dual-pane glass (790).

“Consumers are increasingly seeking the environmental and economic benefits that energy-efficient windows and patio doors offer, but since they may not know which products can meet their needs, it benefits manufacturers to highlight these products and features prominently,” said Jim Howland, senior director in the real estate industries practice at J.D. Power and Associates.

Simonton ranks highest among customers in satisfaction with windows and patio doors, achieving a score of 818. Following Simonton in the rankings are Window World (807), Champion (805), and Renewal by Andersen (801). Window World performs particularly well in the warranty and price factors, while Champion performs well in two factors: appearance and design features and repair and replacement. Renewal by Andersen performs particularly well in the operational performance and durability and ordering and delivery factors.

The study also finds that nearly seven in 10 customers (69%) selected their window brand themselves, rather than relying on a window installer or contractor to make the decision.  The information sources used most often in the shopping process include: past experience with a window brand (23%); recommendations from contractors (23%) and recommendations from family and friends (12%). When deciding between different window brands, customers most often consider price, recommendations, quality and previous experience with a brand.

“To some degree, reliance on the contractor as a trusted advisor on window projects may be decreasing,” said Howland. “Increasingly, customers are using information sources such as online reviews and product websites, rather than seeking advice from a professional. Manufacturers that focus on making product features and benefits clear to the customer may be better able to differentiate themselves.”

J.D. Power and Associates offers the following tips to consumers shopping for windows and patio doors:

• Customers indicate air leaks and broken seals are two of the most aggravating problems with windows, as they compromise weather tightness and energy efficiency. These problems are mainly due to poor or broken sealing of the windows. Check window warranties to see what the dealer or manufacturer will cover, and for how long. Also ask what recourse you have if something goes wrong.
• Investigate air leakage ratings, which some manufacturers provide to help you understand the degree of air-tightness of windows and patio doors.
• In order to maintain the air-tightness of your windows following installation, check out the manufacturer’s recommendations regarding sealing and caulking. Your retailer or dealer should be able to help you find out what the recommended procedure is.

The 2011 Windows and Patio Doors Satisfaction Study is based on responses from more than 2,600 customers who purchased new windows or patio doors during the previous 12 months. The study was fielded in March and April 2011.

This product qualifies for the federal government R5 initiative.* Backed by Simonton’s lifetime limited Warranty.

Typical single pane aluminum windows produce a U-value of about 1.3 » Eco3 windows are up to 40% more efficient than old single pane wood windows and 80% more than single pane aluminum windows!

Simonton Daylight Max™ windows offer less frame and more glass than most replacement windows. The unique frame design of Daylight Max is more energy efficient because of the increase in glass surface, far outperforming ENERGY STARR standards and helping you reduce your heating and cooling bills.

If Architectural styling options are what you’re after, Decorum™ by Simonton styling choices will make your home stand out with a wide selection of colors, hardware finishes, and decorative glass and grid designs.

Please click on this link to view the full line of Daylight Max Options…Maximum Daylight, Energy Efficiency, and Styling Options

Most of these routine maintenance tasks are easy to do yourself but a few may require advanced knowledge.

A customer service agent from Moss Replacement Windows can walk you through any step of the process if you need assistance.

Contact us via e-mail or by phone at 760-931-7688

Adjustment and Maintenance Support

Lock Adjustment – Patio Door
PDF download – View Streaming Video

Screen Adjustment – Patio Door
PDF download – View Streaming Video

Roller Adjustment – Patio Door
PDF download – View Streaming Video

Sash Adjustment – Casement Window
PDF download – View Streaming Video

Sash Alignment – Double Hung Window
PDF download – View Streaming Video

Weatherization – Windows and Doors
PDF download – View Streaming Video

Replacement and Removal   Support

Sash Replacement – Double Hung Window
PDF download – View Streaming Video

Full Screen Removal – Double Hung Window
PDF download – View Streaming Video

Half Screen Removal – Double Hung Window
PDF download – View Streaming Video

Pivot Bar Replacement  – Double Hung Window
PDF download – View Streaming Video

Balance Replacement – Double Hung Window
PDF download – View Streaming Video

Weep Hole Cover Replacement
PDF download – View Streaming Video

Sash Replacement – Slider Window
PDF download – View Streaming Video

Screen Removal – Slider Window
PDF download – View Streaming Video

Cardinal’s LoĒ³-366®
This is an advanced, spectrally selective glass that is available on premium Simonton products as part of a thermally superior, energy-efficient glass package. LoĒ³-366® glass offers the ultimate in solar heat control, fading protection, visibility and energy savings. The 12-layer patented formula features three layers of silver to provide maximum insulation that will help keep your home warmer in the winter and cooler in the summer—no matter where you live. LoĒ³-366® glass also blocks up to 95% of the sun’s destructive rays while allowing great visible light transmission. Visit the LoĒ³-366® page for more information.

Standard Glass Package The standard glass package on most windows comprises ProSolar™ soft coat Low E glass, an Argon gas fill, the Intercept^® spacer system and a deep-set insulating glass unit.

1” I.G. and Super Spacer^® This upgrade combines double-strength ProSolar™ soft coat LoE3 glass, an Argon gas fill, the Super Spacer^® solid silicone foam spacer and a 1” insulating glass unit.

Krypton Gas Fill Available on select series, this optional upgrade increases efficiency by replacing air in the insulating glass unit with Krypton gas. Nearly 12 times the density of air, Krypton gas provides superior insulation.

Laminated Glass For the ultimate in efficiency and security, choose laminated glass. This remarkable glass blocks over 99% of the sun’s most damaging UV rays. For added safety, the laminated glass will not fall out inside the home if the window is struck with force and also helps reduce noise transmission.

Specialty or Decorative Glass
The benefits of specialty or decorative glass are varied – some provide increased safety, energy efficiency and privacy, while others add a stylish touch that will make your home unique.

When choosing a product from Moss, we want our customers to be able to customize their selection to truly match the interior of the room in which it is placed. Matching a glass option to a product such as an entry door, bathroom window, or decorative custom shaped window will ensure customer satisfaction for the lifetime of the product.

These specialty glass options are available on most products, please contact a Moss customer service agent for further details.

Verification
Upon arrival at your door, our installers conduct a physical check of all the replacement windows and/or doors to be installed, verify the measurements of the home/business, and review details of the pre-inspection report.

Removal and disposal
Once everything is in place, our factory trained installation team will remove your old windows and/or doors and install your new vinyl replacement windows or doors. Moss will dispose of ALL your old windows/doors, molding, and any type of debris.

Inspection
A final inspection will be done at the end of installation with you, the homeowner. Product Warranty, Customer Information, and the Product Care manual is given to you with any explanation that you may need.

Moss takes great pride in our Zero Foot Print Policy, leaving the installation site in the same or better condition in which we arrived.

Choose from flat, sculptured or elegant V-Groove styled glass grids to assorted grid patterns such as the very popular Colonial style grid. All grids come in two colors, a white or tan.  A wide range of options helps you create the look you want.
Between-the-glass grid placement allows easy cleaning, while providing a distinctive accent for your home.

Not all grid combinations  are available on all three product categories. Please contact your Moss Replacement Windows technician to help you during your consultation or call one of our customer service agents.

The new Decorum™ by Simonton collection allows remodelers and homeowners to create custom interiors by choosing from a variety of rich, durable and scratch-resistant wood grain laminates with exterior colors in Cream, Brick, Pine, Chocolate, Bronze, Tan, Driftwood, Adobe or Espresso.

Complementing hardware completes the look flawlessly. Choose hardware cast in distinct metal finishes, including Satin Nickel, Bright Brass, Oil-rubbed Bronze, or Antique Brass. With Decorum, you’ll see more than energy efficient products, you’ll see beautiful windows and doors.

Click this link for more information on the Decorum Product Line.

From the fusion-welded construction and an optimal spacer system to advanced energy features and an assortment of options, the Simonton Madeira® Wide Frame window will meet your needs and provide years of beauty and satisfaction.

All products in the Madeira line can be upgraded to the Eco3 Triple Pane glass option.

Note: Madeira was formerly known as Impressions.

For more information on the Madeira Category, click here.